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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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And issue #1 (option chains not loading in QC) was corrected with a maintenance release of QCharts earlier this month.
Thanks.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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Issue #2 (DDE links not working for new OSI format) has now been corrected in a new maintenance release of 10.6 (10.6.1879). Now available on our download page.
Thanks.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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We seemed to have resolves the slow chain loading issue and today was much lighter in terms of calls into Technical Support about the OSI conversion.
We have two outstanding issues that will be addressed by another build of the DM in the next week or so.
1. Index option chains don't work in QCharts. Users must individually input each option symbol.
2. Our DDE links (incl QLink) don't work with the new OSI format.
Both of these issues require a fix in the Data Manager which will be forthcoming.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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We have some sporadic reports of chains being slow to load or not loading at all this morning. We are in the process of balancing the usage load across our farms and investigating the other possible causes.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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Back-end changes have now been completed. We are in the process of testing all our applications and user interfaces. If you have any questions or comments about the new OSI format, please review this KB article and also feel free to post them in this thread.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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Final Reminder:
Cut over begins this evening. Please make sure you're on the most current version of your platform.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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Reminder:
Hard cut-over to new symbology occurs this weekend, effective for trading on Monday Feb 1, 2010.
eSignal users need to be ver 10.6.
QuoTrek Users need to on ver 3.0
QCharts customers need ver 6.2
Please upgrade today if you haven't already.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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ScottJ
Administrator

Registered: Oct 2002
Location: California
Posts: 2198
Status: OFFLINE
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Reminder:
OSI cut-over is Feb 1st 2010. Notices have now gone out to all users giving instructions on what you'll need to do, if anything, prior to Feb 1st.
If you have any questions regarding the cut-over, please post them in this thread.
Thank you.
__________________
Scott Johnson
eSignal Support
Helpful support sites:
eSignal KnowledgeBase, Account Maintenance
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